Privacy Policy

To provide you with seamless travel coordination, custom holiday planning, and visa assistance, we collect information that identifies you or relates to you as an individual. This includes:

• Personal Identifiers: Your full name, date of birth, gender, and contact details (including email address, phone number, and physical billing/shipping address).
• Travel Documentation: Passport details, visa application information, emergency contact details, and frequent flyer or loyalty program numbers required to process bookings.
• Transaction & Travel Preferences: Payment details, booking history, dietary restrictions, accommodation requests, seat selections, and custom destination preferences.
• Technical Data: Internet Protocol (IP) addresses, browser type, device details, operating system, and browsing behavior gathered during your visit to our website.

We process your personal information for purposes rooted in delivering exceptional travel experiences and fulfilling our contractual commitments to you. Specifically, we use your data to:

• Facilitate, confirm, and manage your flight, hotel, tour, cruise, and transport reservations.
• Coordinate specialized travel support, including travel insurance processing and visa assistance services.
• Communicate critical travel updates, booking confirmations, itinerary changes, and customer service inquiries.
• Send periodic newsletters, promotional offers, and curated holiday recommendations (which you can opt-out of at any time).
• Improve and optimize our website's interface, technical performance, and user navigation behavior.
• Comply with applicable legal requirements, aviation security laws, global border control mandates, and financial auditing standards.

iTravelex uses standard cookies, web beacons, and tracking pixels to analyze user trends, manage the website, and track users' movements around our digital platform.

Cookies are small files placed on your device that help us remember your travel searches and website preferences (such as language settings). This lets us present personalized content on subsequent visits.

You can choose to disable cookies through your individual browser options. However, please note that disabling cookies may affect your ability to use certain interactive features, booking tools, or custom portals on our website.

To complete your travel bookings, we must share relevant portions of your data with our trusted network of global travel service providers. This includes:

• Travel Suppliers: Airlines, hotels, car rental agencies, cruise lines, and local tour operators who require your details to fulfill your bookings.
• Technical Service Partners: Secure payment gateway processors, email delivery networks, IT support systems, and analytics providers.
• Legal & Regulatory Authorities: Border control agencies, customs, immigration departments, or government bodies when required by global travel regulations and national security laws.

We do not sell, rent, or trade your personal information to third-party marketing companies for their own independent commercial purposes.

The security of your personal information is a top priority. iTravelex employs robust industry-standard physical, administrative, and technological security barriers (including SSL/TLS encryption for data in transit) to prevent unauthorized access, alteration, disclosure, or destruction of your personal records.

While we make every effort to safeguard your data, no method of transmission over the internet or system of electronic storage is absolutely secure. We urge you to take every precaution to protect your own personal data when utilizing public networks or sharing login credentials.

Depending on your location, you have specific rights regarding your personal information under applicable data protection laws (such as GDPR, CCPA, or regional travel acts). These rights include:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Rectification: You can request that we correct any incomplete or inaccurate personal data.
• The Right to Erasure: You can request the deletion of your personal records, subject to certain legal or operational retention constraints.
• The Right to Object/Restrict: You can object to the processing of your data or opt-out of receiving our marketing emails at any time.

If you wish to exercise any of your data rights, raise a concern, or ask questions regarding this Privacy Policy and how your travel data is handled, please reach out to our dedicated privacy compliance officer: